Returns & Exchanges

The UBC Bookstore is committed to your satisfaction and offers a straightforward return process for items in original condition. Returns are accepted within 30 days of purchase with a valid receipt, ensuring a seamless experience for our community.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is in its original, unworn, or unopened condition with all tags and packaging intact to qualify for a full refund.

• 2.
  Prepare Documentation

  Locate your original sales receipt or online order confirmation email as proof of purchase is required for all return transactions.

• 3.
  Choose Return Method

  Visit our physical storefront for an immediate exchange or use our online portal to generate a prepaid shipping label for mail-in returns.

• 4.
  Receive Refund

  Once your return is inspected and approved, a credit will be issued to your original payment method within 5 to 10 business days.